Subscription Cancellation & Refund Policy

Last updated: 8/21/2025

This policy outlines the terms for cancelling your MenuMate subscription and requesting refunds for unused services.

Subscription Cancellation

Terms and conditions for cancelling your subscription

Annual Plan

Pro-rated Refund

Monthly Plan

No Refund

Trial Period

No Payment Required

Cancellations take effect at the end of your current billing period.

How to Cancel Your Subscription

Multiple ways to manage your subscription

1. Go to Settings → Subscription
2. Click “Cancel Subscription“
3. Confirm cancellation

Email Support

billing@menumate.in

Billing Support

+91 89048 85993

Refund Process

Refund processing times by payment method

Processed within 5-7 business days
Appears as “MENUMATE REFUND“ on statement

Processed within 3-5 business days
NEFT/IMPS transfer to registered account

Processed within 7-10 business days
Subject to international banking regulations

Account Data & Orders

What happens to your data after cancellation

Pro Tip: Download your important data before cancelling your subscription

Special Circumstances

Additional considerations for subscription cancellations

We reserve the right to cancel accounts that violate our terms of service. No refund will be issued in such cases.

Provide business closure documentation for expedited cancellation and pro-rated refund regardless of plan type.

Extended service outages may qualify for service credits or partial refunds as per our SLA terms.